Email & VideoGrams

Email & VideoGrams


JPay's functionally rich, robust inmate email platform gives corrections agencies an unprecedented degree of control over inbound and outbound messages while creating efficiencies through technological innovation. By providing a no-cost alternative to traditional mail, JPay's email service helps agencies trim sorting and processing expenses while improving control over the influx of contraband.

Email is one of the most popular products for both inmates and their friends and family, and therefore enjoys the highest adoption rates in the nation. With JPay's email platform, friends and family can send emails, add photo attachments, and even send short VideoGrams, all of which are viewable by the inmate from the JPay kiosk located in their housing unit.

How it Works

Email compose screenThe email interface that a customer encounters on is analogous to the leading email programs available to the general public. It features an inbox, a compose message pane, and a history of sent and received messages. In order to gain access to the email system, a customer must first set up a free account with JPay and locate and choose the inmate they wish to correspond with. The registration process as well as the acts of composing and reading emails are simple and designed for ease-of-use even among the least web savvy customers.


Inmates access a similar interface on the JPay kiosks located in each housing unit to read and write emails. JPay's email program is set up for both streamlined use by inmates – to minimize time spent at the kiosk – and for security and control at the DOC and facility level.


The email system is monetized with JPay "stamps," which are required to send any message. Customers purchase stamps through with their credit or debit card, and, in those jurisdictions where it is allowed, can buy additional stamps so their inmates can send a reply email. The price, packaging, and expiration of stamps are determined in part by the agency. One stamp corresponds to one 6000 character message (about the length of one handwritten page), or one attachment.


For those agencies that permit it, JPay provides friends and family the ability to send photo attachments with emails for the price of one additional stamp. Image files may only be sent in jpg, jpeg, png, gif, or bmp format. Attached files may be no larger than 1 MB, and each attachment is placed in its own page. As with emails, attachments can be closely monitored by the DOC or individual facility to prevent contraband images or communication from reaching the inmate.


Email add VideoGramOne of the most popular aspects of JPay's email suite is the VideoGram feature. Family and friends can record short VideoGrams (the duration is established by the agency; most VideoGrams are capped at 30 seconds) and send them as an attachment. The inmate can then view the video message on the kiosk and also view it anytime by saving it in his or her inbox. VideoGrams are subject to the same scrutiny as emails and photo attachments, and offer agencies the same degree of control over contraband.