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Video Visitation


Video VisitAs the only correctional video calling service that friends and family can use from their personal computer at home, JPay's Video Visitation ensures the widest possible access between inmates and their approved friends and relatives on the outside. Agencies that partner with JPay for Video Visits experience a cost-conserving decline in physical visits, a decrease in contraband, and limited inmate movement within the facility. All Video Visits are recorded, available for monitoring in real time, and can be terminated by facility staff at any time for any reason.

Video visitation allows friends and family to talk face-to-face with their inmate via a personal computer equipped with a web camera and microphone. No additional software is required, a convenience factor that boosts participation.

How it works

Customers with friends or relatives in participating jurisdictions must first sign up at and select an inmate to conduct a Video Visit. Only those friends and family members who are on an inmate's official visitation list are eligible to engage in video visitation. Moreover, each video visit must be approved by the agency or facility; the customer attempting to schedule a video visit is notified of this approval process during the time of scheduling. A calendar function built into the Video Visitation section of makes it easy and convenient for customers to schedule a visit. Once a visit has been approved, the customer is notified via email.

The availability of an inmate for a Video Visit is automatically cross-checked according to location and custody level. The system also verifies the availability of kiosks within the housing unit of the selected inmate, and notifies that inmate via email when a session is scheduled. Both the inmate and their friend or relative must be present and logged in at the time the Video Visit is scheduled to start for the system to connect them.

Hardware and software

In order to conduct a video visit, a customer must have a computer, webcam, microphone (or a webcam with a microphone), and web access. The system tests for connectivity, device setup, and other minimum system requirements before the Video Visit begins. On the inmate side, each JPay kiosk is equipped with a secure webcam and microphone; all an inmate has to do is be present at the kiosk at the time of the visit. No additional software is required for either party.

Facility specifics

The duration of each video visit is determined by the agency, though 30 minute visits are most common. Video visits can be monitored in real time, and terminated at any time by The Video Visitation connection is controlled locally by the agency or facility, giving the agency flexibility over continuing the visit should problems arise. Furthermore, all sessions are recorded and available through JPay's Facility system provides access for session analysis by DOC or agency staff.

Video visitation uses Flash Media Server technology and does not require a PBX, audio equipment, or any hardware at the DOC other than JPay's inmate kiosk. The service does not interfere with the agency's existing network capabilities.